Robert Chartrand
- Flag inappropriate
- Show review history
Keeps crashing. I did the Force Stop, Clear Cache. Still crashes. Uninstall, restart my phone, installed APP again. Still crashing. I needed to check for my last vaccination. Fixed. Thank You.
2 people found this review helpful
Ministère Santé et Services Sociaux du Québec
November 27, 2023
Hello,
Please follow these steps to resolve the problem:
1. Make sure that the device is connected to the Internet.
2. Check if an update should be done.
3. Delete and download the application again.
If the problem persists, do not hesitate to call us at 1 877 644-4545. We will be happy to assist you.
The VaxiCode team
Cynthia Gauthier
When first released, the app worked fine. Then, I had a system update for my Android and I started to have random screen glitching. I ended up having to delete this app, which made the glitches stop. When I attempted to reinstall the app, it no longer works. I've attempted to upload and save my proof of vaccination multiple times and it never works, it just disappears once I click save. Very frustrating.
42 people found this review helpful
Ministère Santé et Services Sociaux du Québec
March 17, 2022
Hello Cynthia,
Please follow these steps to resolve the problem:
1. Make sure that the device is connected to the Internet.
2. Check if an update should be done.
3. Delete and download the application again.
If the problem persists, do not hesitate to call us at 1 877 644-4545. We will be happy to assist you.
The VaxiCode team
M. A. Fréchette
I've seen a few other reviews talking about this issue, and it's happened to me as well. I got a new phone and now, my vaccination proof won't save. I've scanned my QR code, confirm with my year of birth, see that it says protected, but then the app never saves it. I tried to reinstall, and still not working. Nowhere can I seem to contact someone for this issue. Maybe offer technical support?
16 people found this review helpful
Ministère Santé et Services Sociaux du Québec
March 17, 2022
Hello,
Please follow these steps to resolve the problem:
1. Make sure that the device is connected to the Internet.
2. Check if an update should be done.
3. Delete and download the application again.
If the problem persists, do not hesitate to call us at 1 877 644-4545. We will be happy to assist you.
The VaxiCode team